Tag Archives: service

T.I.A ?

Every time I go to the bank, I overhear other Westerners complaining loudly: about the transfer that didn’t go through but no one informed them; about the ATM machines that are broken again but no one knows when they’ll be fixed; about the staff wandering around while customers are waiting to be served. One guy – who spoke fluent Kiswahili – became particularly enraged when he saw the letterbox with the words: “Don’t hold back – give us your feedback!” He did.

Their irritated, impatient voices as they give off to the meek-looking Tanzanian employees made me cringe at first. But now I find myself doing the same – and, worse still, in that same incredulous, exasperated tone of voice. Continue reading

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